You may encounter site visitors that send spam or abusive content through the Qualified messenger. Your reps can quickly block a visitor to stop their unsavory behavior:
- While you’re chatting with this person, click the Menu icon in the messenger’s upper-right corner.
- Click Block visitor.
- Click Block visitor on the confirmation window.
This will block the visitor from accessing the Qualified messenger on their current device due to a saved browser cookie.
It’s good to know, however, that blocked visitors can return from an incognito browser or a different device. If a visitor continues their abusive behavior, the rep can instead click Block and report visitor:
This will block the visitor with another browser cookie and notify our Qualified Technical Support team to investigate. They may decide to block the visitor’s IP address from your Qualified instance.
.svg)
