How Your Narrative Fuels Brand and Demand

In this episode, Gabie Boko, CMO at NetApp, shares with us why you can’t have brand without demand or demand without brand and how it all starts with your narrative.

NetApp is a hybrid cloud data services and data management company headquartered in San Jose, California. It has ranked in the Fortune 500 from 2012 to 2021. Founded in 1992 with an IPO in 1995, NetApp offers cloud data services for management of applications and data both online and physically.

Industry
Technology, Information and Internet
Founded
1992
Gabie Boko

Guest Bio

Gabie Boko, Chief Marketing Officer (CMO) of NetApp, has spent over 22 years in the technology industry and led transformations in senior marketing roles for companies including Cognos, SAP, Sage and HPE. Her experience has focused on connecting customer success to innovative experiences in software applications and cloud services, digital marketing and websites, customer storytelling, product UX and events.

As SVP of Portfolio Marketing at NetApp for the past year, Gabie played an integral role in launching NetApp’s Evolved Cloud positioning last fall, which modernizes the company’s approach and position as the market leader in hybrid multi-cloud.

Gabie is an Alaskan, a foodie, and a photographer.

Guest Bio

Gabie Boko, Chief Marketing Officer (CMO) of NetApp, has spent over 22 years in the technology industry and led transformations in senior marketing roles for companies including Cognos, SAP, Sage and HPE. Her experience has focused on connecting customer success to innovative experiences in software applications and cloud services, digital marketing and websites, customer storytelling, product UX and events.

As SVP of Portfolio Marketing at NetApp for the past year, Gabie played an integral role in launching NetApp’s Evolved Cloud positioning last fall, which modernizes the company’s approach and position as the market leader in hybrid multi-cloud.

Gabie is an Alaskan, a foodie, and a photographer.

Episode Summary

This episode features an interview with Gabie Boko, CMO at NetApp, a hybrid cloud data services and data management company, offering cloud data services for management of applications and data both online and physically.

In this episode, Gabie shares with us why you can’t have brand without demand, her desire for partnerships vs handoffs, and the beauty of marketing agility. Gabie also helps us unpack why running a brand of commas isn’t the goal, but rather how companies can work toward stabilizing the functions and innovations they offer customers through their brand narratives.

Key Takeaways

  • Leverage thought leadership as a market accelerator. Especially with conversations today about AI and cloud, thought leadership gets lost in the mix. If you’re not in the market and seeding the conversation, you’re reactive vs proactive.
  • Stabilize a “brand of commas” through the narrative. Companies are so much more than what’s written on paper. Showcase what you do for your customers and how you’ve made them successful by stabilizing your brand narrative.
  • Sometimes content is less about what you make and more about where you put it. Be strategic in making your content accessible and available anywhere a prospect might consume it.

Quotes

“We're putting the dollars in on the narrative, not putting the dollars in on a branding campaign. It's taking the strategic dollars and saying, let's go get the basics right and then not spend money over on this so we can go spend money on some other things until we get some of this other stuff right. You don't need to plant the flag and then defend the flag all in the same year, maybe you just spend some time to getting it right and planting it and getting everybody engaged versus, you know, saying, okay, now we're done! Let's go, let's go out into the market! So, you know, I think it's strategic choices like those two that are the important part of our budget this year, but it's also kind of the like goes back to what I said. I love the agility of marketing to be able to say that's not relevant for me right now. I gotta do this. And I think it's really important to have a good team around you to say, yep. You're right. We support that. You don't have to go do everything.” –Gabie Boko, CMO, NetApp

Episode Highlights

https://qualified.wistia.com/medias/7x8wfq747m

*(03:36) - The Trust Tree: Brand and demand go hand in hand

*(16:28) - The Playbook: Fixing the “brand of commas”  

*(37:27) -  The Dust Up: You can’t do your job well without going head to head with others

*(39:00) - Quick Hits: Gabie’s Quick Hits

Episodes Transcript

  • Leverage thought leadership as a market accelerator. Especially with conversations today about AI and cloud, thought leadership gets lost in the mix. If you’re not in the market and seeding the conversation, you’re reactive vs proactive.
  • Stabilize a “brand of commas” through the narrative. Companies are so much more than what’s written on paper. Showcase what you do for your customers and how you’ve made them successful by stabilizing your brand narrative.
  • Sometimes content is less about what you make and more about where you put it. Be strategic in making your content accessible and available anywhere a prospect might consume it.
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