Owning the SMB Market: $1.3B in ARR with a New Demand Gen Playbook
Jamie shares her secrets on how to dominate the SMB market, why product-led growth is the key to the future of SaaS, and the complexities of marketing a large portfolio of digital products.
LogMeIn’s category-defining products unlock the potential of the modern workforce by making it possible for millions of people and businesses around the globe to do their best work—whenever, however, and most importantly, wherever. A pioneer in remote work technology and a driving force behind today’s work-from-anywhere movement, LogMeIn has become one of the world’s largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.3 billion in annual revenue and more than 2 million customers worldwide who use its software as an essential part of their daily lives.
Guest Bio
Jamie Domenici serves as LogMeIn’s CMO. She is responsible for overseeing the full marketing organization consisting of Customer, Product, and Acquisition marketing teams as well as Marketing Operations, Corporate Communications, Brand & Creative, and Web & Ecommerce teams. In her role she is responsible for deploying LogMeIn’s brand messaging and architecture, driving demand for the suite of products via paid and organic channels, and enhancing web properties to tell the LogMeIn story. Prior to LogMeIn, Jamie held various marketing leadership positions at Salesforce for over ten years. She is a fully-remote employee living in the San Francisco Bay Area with her husband and two daughters. Jamie holds a B.A. in International Relations from California State University, Chico.
Guest Bio
Jamie Domenici serves as LogMeIn’s CMO. She is responsible for overseeing the full marketing organization consisting of Customer, Product, and Acquisition marketing teams as well as Marketing Operations, Corporate Communications, Brand & Creative, and Web & Ecommerce teams. In her role she is responsible for deploying LogMeIn’s brand messaging and architecture, driving demand for the suite of products via paid and organic channels, and enhancing web properties to tell the LogMeIn story. Prior to LogMeIn, Jamie held various marketing leadership positions at Salesforce for over ten years. She is a fully-remote employee living in the San Francisco Bay Area with her husband and two daughters. Jamie holds a B.A. in International Relations from California State University, Chico.
Episode Summary
This episode features an interview with Jamie Domenici, CMO of LogMeIn—a pioneer in remote work technology that has become one of the world’s largest SaaS companies.
Prior to LogMeIn, Jamie spent ten years at Salesforce, serving in various marketing leadership positions including Global SVP of Customer Adoption, Marketing, and Business Development.
On this episode, Jamie shares her secrets on how to dominate the SMB market, why product-led growth is the key to the future of SaaS, the complexities of marketing a large portfolio of digital products, and where B2B marketing is headed in the future.
Key Takeaways
- Write down these words: Simplicity through efficiency to drive growth
- Product-led growth (PLG) is key to the future of where SaaS is going
- Simplicity matters. What would the T-Shirt say?
Quotes
“You’ve got to go where the customer is, especially in this current digital environment. And if they're in your product, it's so much easier to upsell and cross-sell there versus email or webinar or an area where you have to pull in. Having post-sale experience helped me to understand PLG because I think you have to look at that full funnel, and you’ve got to go where the customers are to really drive efficiencies within your marketing org.”
“Back in the nineties, marketing was all about leads and MQLs, and many companies are still there, but the modern marketer is responsible for a heck of a lot more. The world is digital, and I think B2C has driven a lot of B2B behaviors and the consumer is so key. So for me, the digital experience is the most efficient way to spend and it's critical to building your brand and driving traffic.”
“One of my most important measures now is actually website traffic as a key driver, because if I can fill this funnel, then all of the things I'm putting in place between e-com, PLG, sales optimization–that funnel is going to work, I just need to bring people in. I find driving awareness and building your organic website traffic is key to that long-term growth for a high-transactional company.”
“Simplicity matters. Whenever I start at a new company or a new role or a new team or a new campaign, I always do this exercise which is ‘what would the t-shirt say?’ I give everybody a t-shirt and try and synthesize the message of the campaign down to what would be on a t-shirt…and I use that as the basis to drive this thematic approach to the campaign that you'll steel thread through every tactic. It helps your team to not over-complicate…if you just really narrow it down to what you want to say to your buyer in the simplest form, I think it really helps you build a cohesive strategy around it.”
Episode Highlights
Episodes Transcript
- Write down these words: Simplicity through efficiency to drive growth
- Product-led growth (PLG) is key to the future of where SaaS is going
- Simplicity matters. What would the T-Shirt say?
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