Qualified introduces groundbreaking Qualified AI technology that bolsters two core pillars of the Pipeline Cloud, Live Chat and Chatbots, built with the goal to generate more pipeline for B2B marketing teams.
Today, Qualified introduces AI Live Chat and AI Chatbots, powered by Qualified AI and built with a singular goal of generating more pipeline.
AI Live Chat is an AI-powered copilot that helps sales reps have smarter, faster, and more efficient sales conversations with features like AI Suggest, AI Expand, and AI Pounce.
AI Chatbots are AI-powered chatbots that put pipeline generation on autopilot. Built with a goal of conversion, these chatbots work around the clock to identify target buyers, engage them in meaningful conversations, and book time with a dedicated sales rep.
SAN FRANCISCO, September 28, 2023 — Qualified, the pipeline generation platform for B2B corporate websites, today introduced Qualified AI technology that bolsters two core pillars of the Pipeline Cloud, Live Chat and Chatbots. The Pipeline Cloud is an entire platform designed to help B2B companies generate pipeline faster, and more efficiently, by turning every website touchpoint into an opportunity for instant conversion. Powered by Qualified AI, the Pipeline Cloud presents a suite of website converting capabilities, including live chat, chatbots, meeting scheduling, marketing offers, and actionable intent data.
AI that's on a mission to generate more pipeline
In August, Qualified unveiled Qualified AI, the fuel that turbocharges the entire Pipeline Cloud Platform and each product: live chat, chatbots, meeting scheduling, marketing offers, and buying intent signals. Today, Qualified showcases how Qualified AI has come to life in their flagship products, Live Chat and Chatbots. This technology is available now for eligible Qualified customers.
Qualified AI is trained to speak as intelligently as the best sales rep
Before using AI Live Chat and AI Chatbots, Qualified AI must be trained about a company. This process is similar to onboarding a new sales rep and it lays the foundation that helps Qualified AI to be on-message and smart when responding to a visitor question.
Here’s how it works: Qualified AI indexes important marketing materials — like webpages, help sites and resource centers — as well as internal documents — like competitive positioning and pricing FAQs — then compiles all of this indexed training data in one place. When a visitor asks a question, Qualified surfaces the most relevant indexed data, routes it to a Large Language Model (in this case, GPT 4) alongside a thorough prompt, and crafts a relevant, timely response.
At Qualified, trust is always a top priority. Built with a multi-tenancy model, Qualified AI keeps data completely siloed and indexed just for each customer's use. Once the system is trained, or “onboarded,” this training can be leveraged in Live Chat and Chatbot experiences.
AI Live Chat gives sales reps a copilot to have faster, smarter conversations
AI Live Chat is designed to give sales reps a copilot, which makes them more accurate and efficient in every interaction when speed-to-lead is paramount. Now, every time a visitor asks a question, there’s no need for reps to sift through resources or spend time crafting the perfect response. All of that indexed training data is at their fingertips, helping them deliver fast, smart responses. AI Live Chat features include:
AI Chatbots turns chatbots on autopilot to scale pipeline generation 24/7
While sales reps offer an incredible buying experience, they aren’t available 24/7. That’s where chatbots come in. Qualified AI Chatbots are not any run-of-the-mill Q&A chatbot, it is a sales and marketing chatbot that has one single mission: to generate pipeline. Powered by Qualified AI and the Pipeline Cloud Platform, AI Chatbots can identify visitors, segment website traffic, and track website activity — all before ever engaging a visitor. Then, when the time is right, they can offer personalized greetings and timely nudges to get visitors hooked into a conversation.
Once visitors are engaged, AI Chatbots can offer meaningful responses and keep the conversation going to achieve a goal of conversion. When the time is right, they can book meetings with a dedicated sales rep or route a conversation to the right sales rep if someone is online.
Tune Qualified AI to get even smarter over time
As with most AI, Qualified AI will self-optimize utilizing a continuous feedback loop. However, it can become even smarter and more effective with human-in-the-loop feedback to fine-tune responses over time. This gives Qualified customers more control over the system, tailoring it to their needs.
Within the Qualified application, customers can monitor outputs and provide feedback to continuously improve responses over time. They can see how Qualified AI responds to frequently asked questions then reinforce correct responses with positive feedback or correct false responses. Over time, with this continuous feedback loop, the Qualified AI system becomes more accurate and tailored to the specific needs of the organization.
About Qualified
Qualified is the pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified is ranked #1 on the Salesforce AppExchange and is led by former Salesforce CMO Kraig Swensrud and former Salesforce product SVP Sean Whiteley. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. To learn more, visit qualified.com
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