Building a Solid RevOps Foundation
In this episode Joshua discusses the importance of building deep relationships with leadership teams, avoiding tech stack pitfalls, and that a better customer experience begins with a better employee experience.
UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution. Unlike approaches that track user behavior or collect customer listening data on live experiences, then try to infer what that data means, UserTesting enables companies to get input earlier in the process, helping to reduce guesswork, and bring experience data to life with human insight.
Guest Bio
Joshua Maltz is a leader with extensive experience in revenue operations, strategic planning, financial analysis, profit/productivity improvement, sales acceleration, and operating efficiency. Experienced as Head of Worldwide Sales/Revenue Operations, Go-to-Market Strategy, Financial Planning & Analysis for companies in the following industries: Application Software, Telecommunications, Networking & Communications, Professional Services, IT Outsourcing and Talent Management. Companies ranged from private start-ups to Fortune 500 global corporations. Expertise in planning and managing accelerated growth, leading companies out of financial challenges, quality process adoption, portfolio innovation (concept to market), and driving overall profitability. Living and working on different continents, developed skillsets that serve diverse cultures, corporate practices and customer priorities.
Guest Bio
Joshua Maltz is a leader with extensive experience in revenue operations, strategic planning, financial analysis, profit/productivity improvement, sales acceleration, and operating efficiency. Experienced as Head of Worldwide Sales/Revenue Operations, Go-to-Market Strategy, Financial Planning & Analysis for companies in the following industries: Application Software, Telecommunications, Networking & Communications, Professional Services, IT Outsourcing and Talent Management. Companies ranged from private start-ups to Fortune 500 global corporations. Expertise in planning and managing accelerated growth, leading companies out of financial challenges, quality process adoption, portfolio innovation (concept to market), and driving overall profitability. Living and working on different continents, developed skillsets that serve diverse cultures, corporate practices and customer priorities.
Episode Summary
This episode features an interview with Joshua Maltz, Senior Vice President, Revenue Operations & Strategy at UserTesting. UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform with a global, opt-in network of contributors. In this episode Joshua discusses the importance of building deep relationships with leadership teams, avoiding tech stack pitfalls, and that a better customer experience begins with a better employee experience.
Key Takeaways
Quotes
“I think a big misconception I see that's really emerged over the last few years is that automation and AI can solve all your problems. Taking the time to establish workflows that fit your business's needs, and being thoughtful in the way you feed your analytics tools with the right data sets and ask the right questions to understand risks and opportunities is critical. I worry sometimes with the breadth and the strength of the tech stock that's emerged, you know, it can make people lazy in some respect in taking a step back and asking the right questions for the business health.” - Joshua Maltz
Episode Highlights
**(01:43) - Joshua unconventional journey into revops
**(05:03) - The revops team at Usertesting
**(15:53) - RevObstacles
**(18:38) - Biggest RevOops moment
**(21:04) - The Toolshed
**(35:59) - Quick Hits
Episodes Transcript
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