Ryan Bonnici, CMO of G2, discusses the new-school marketing strategies he practices to push through traditional marketing limitations. On this episode of Demand Gen Visionaries, Ryan reflects on the missteps from his past that helped him grow into a more productive demand gen leader, and the marketing tools his growing team at G2 put into practice everyday to scale their company. 

• Techniques for managing a marketing budget on a more granular level to generate profitable outcomes
• In-depth explanations on how G2 implements external behavioral emails and internal behavioral intent signals to acquire and retain customers
• Creating interactive content that dramatically increases lead conversion
• Making more intentional and digestible content by researching complex topics and simplifying for an easier, more simple user experience that results in higher traffic.

“I think of demand gen differently than most B2B SaaS marketers. How do I generate as much marketing source pipeline for the business as possible? How do I increase our brand awareness and trust? So that pipeline, whether that was through marketing or through sales, flows through the pipe more efficiently.”

“We can't just rely on organic word-of-mouth. We need to really try and improve our technical SEO and prove the breadth and depth of the content on our site.”

“Most marketing teams over-index on influence and should over-index more on sourcing revenue for their sales team. You can over-index and they think there's like this holy grail of attribution that I have yet to see any company really have when it comes to influence.”

“I just fully believe at my core that inbound marketing and attracting someone to you and giving them value is just a better way of doing business. It's a much more longer-term way of doing business. It creates a moat around you that the paid can never do.”

“I just ultimately look for the team to think about not just creating content for content's sake, but if we're going to write something, how can we write it in a way that's better than everyone else. Can we do more research so that we can simplify this complex topic to make it easier to understand? Can we identify better metaphors? Can we write a catchier headline that increases click-throughs? How do we really do it a little bit better than everyone at each of those different stages of the content creation process?” 

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04:50 – How Demand Gen Works for a B2B Marketplace

• As a B2B Marketplace, Ryan looks at 2 main things when it comes to demand gen
• 1. Buyer side demand: How do we attract millions of buyers every month?
• 2. Seller side demand: How do we convince software products to use G2 in a freemium capacity (leveraging listing and driving reviews) and then how do we get them to raise their hand (request a demo, fill out a form, contact sales) and convert into paid users? 
• Ryan explains the difference between a B2B marketplace and a B2C marketplace like Airbnb or Thumbtack
• The future of G2 is removing friction and allowing buyers to purchase software directly on G2
  

09:02 – The Team Breakdown

• G2’s marketing team is broken up into 3 parts: 
• 1. Growing buyers 
• 2. Growing sellers 
• 3. Brand, which includes Product Marketing and Creative. This arm is responsible for things like the corporate story and the website; they allow the growth teams to do their magic. 
• They lean heavily into our buyer team, because the more buyers that browse G2, the more sellers will want to be there
  

13:31 – The #1 Metric: Marketing-Soured Revenue

• Marketing sources 25% of all closed/won revenue 
• Oftentimes, marketers make the mistake of over-indexing on influence, where they should be over-indexing on revenue sourced for their sales team
• Ryan looks at the funnel of revenue, pipeline, and headcount dollars it takes to drive those numbers to prioritize headcount and paid initiatives 
  

18:30 – Ryan's 3 Uncuttable Tactics

• Content: Content drives traffic and Ryan believes inbound is a better way of doing business
• Growth marketing: If someone matches their ideal customer profile and has shown intent signals, G2 asks “what can we do to make the buying process easier and how can we engage our sales team?” 
• Marketing analytics and operations: This is such an undervalued team. CMOs or Heads of Demand Gen need to really understand what’s going on in your pipeline in order to be successful.
  

25:50 – Numbers, numbers, numbers

• Ryan shares the primary metrics he cares about: Pipeline and closed/won Annual Contract Value (ACV)
• Plus he shares his point of view on other metrics like product adoption, retention, and higher funnel marketing metrics (leads, traffic, time on site, number of social media engagements)

33:30 – What Ryan does–and doesn't–believe in

• Start and stop campaigns are old school; the moment marketing stops promoting a specific campaign, they lose all steam
• New school marketers need to think bigger picture and longer term
• G2 focuses on building evergreen, year-round campaigns
• Ryan breaks down their annual “best software companies” campaign, including a billboard stint that got them in a little bit of trouble 😊
• He shares his advice for marketing leaders: it’s important to bring in a good marketing analytics and operations pro early on, so you can lift your head up from reporting and help build the vision
  

37:00 – Famous "Dust Ups"

• Ryan’s an 8 on the Enneagram test, which means he loves to challenge others; Ryan believes this is a good thing in the workplace 
• He shares how he once challenged G2’s hiring processes, and why he believes in providing real-time interview feedback
  

40:30 – Getting to Know Ryan

• Ryan shares what he’d do if he wasn’t a CMO. Would you believe us if we told you one of the roles was Scuba Diver? 
• Ryan shares his passions, including mental wellness 
• Last but definitely not least, Ryan tells Ian he may have invented Tik Tok before Tik Tok was a thing

• Techniques for managing a marketing budget on a more granular level to generate profitable outcomes
• In-depth explanations on how G2 implements external behavioral emails and internal behavioral intent signals to acquire and retain customers
• Creating interactive content that dramatically increases lead conversion
• Making more intentional and digestible content by researching complex topics and simplifying for an easier, more simple user experience that results in higher traffic.