This episode features an interview with Joy Corso, CMO at Vonage.

On this episode, Joy shares why she likens her digital demand gen team to brilliant mad scientists, and explains why your greatest competition as a marketer is not your traditional competitor, but rather your customer’s last great experience.

Hear why:

• As a marketer, you can’t go wrong with meeting customers where they are and giving them a world-class experience every time. 
• Your greatest competition is not your traditional competitor, it’s your customer’s last great experience. 
• Your website is a gateway. It’s your receptionist. Your users are entering your HQ. Treat each experience like you’re greeting them yourself.

“I've become a massive proponent of getting the bottom of your funnel right. Build those tactics first so that you don't have a leaky bucket, then you can go do whatever you want at the top of the funnel.” 

“The conversation has turned to how much revenue are you going to drive for the company? And in owning a revenue business, it's not always that easy. Marketers are wearing different hats. On the one hand, they're looking at revenue. On the other hand, they're thinking about how to build a brand. On the third, they're thinking about how to work with the sales team and the product team to help drive the business forward. So in terms of building the rocketship, I think it comes down to having the right people in the right places and building the right processes so that this can become an ongoing, consistent, scalable motion.”

“Be confident. There are so many people who are going to make you want to second guess your intuition about things that you have to do, but just stay strong and focus on what you think is right.” 

“Managing different stakeholders is a bit of an ordeal. When you are a first time CMO, you have to manage the board, you have to manage the executive team, and you have to manage the CEO. Don't underestimate how many calories are going to be needed to do that. And don't underestimate how much effort you're going to need to bring the team together as you're starting up all of the different functions within marketing.” 

“When you're in a growth mode, you are just constantly chasing things. There are a thousand things to do. There are so many areas that you can invest time and energy into. At that time when you have the luxury of doing many things is when you have to really pause and say, ‘what is really the most important thing to do here?’ That's the advice I would give for someone who's in a hyper-growth environment.” 

Ready to hear from more Demand Gen Visionaries? You can subscribe and find all episodes here.